Our mission to our staff is to provide a comfortable and friendly workplace that rewards effort, encourages team work and provides a means for continued improvement.

Guest Services / Maintenance Agent

At Whistler Superior Properties, we are dedicated to creating memorable experiences for our guests. Our commitment to exceptional service and attention to detail sets us apart, and we’re looking for a passionate Guest Services/Maintenance Agent to join our team.

Overview:

We are seeking a proactive and versatile individual to join our team as a Guest Services/Maintenance Agent at our vacation property management company. This role is pivotal in delivering exceptional guest experiences while ensuring the proper upkeep and maintenance of our properties. This is a permanent year round position.

Key Responsibilities:

Guest Services:

• Welcome guests warmly upon arrival, facilitating smooth check-ins and check-outs.
• Provide outstanding customer service throughout guests’ stay, addressing inquiries, resolving issues promptly, and ensuring all needs are met.
• Offer recommendations and assistance regarding local attractions, dining options, and services to enhance guests’ vacation experience.
• Coordinate and fulfill special requests to exceed guest expectations.

Maintenance and Handy Skills:

• Perform a variety of maintenance tasks such as basic plumbing, electrical repairs, carpentry, painting, and general upkeep.
• Conduct regular inspections to identify maintenance needs and ensure all equipment and facilities are in optimal working condition.
• Respond promptly to maintenance requests from guests and colleagues, prioritizing urgent issues to minimize disruptions.
• Maintain cleanliness and presentation of public areas and grounds to uphold high standards.

Team Collaboration:

• Collaborate effectively with various departments such as housekeeping, reservations, and management to ensure seamless guest experiences.
• Communicate efficiently with team members to share guest information and coordinate tasks effectively.

Qualifications/requirements:

• Previous experience in hospitality, guest services, or property maintenance is preferred.
• Strong customer service skills with a proactive and friendly attitude.
• Handy skills including basic plumbing, electrical repairs, carpentry, painting, and general maintenance.
• Valid BC driver’s license and clean driving record required.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• High school diploma or equivalent; additional vocational training or certifications in hospitality or maintenance is advantageous.
• Willingness to work flexible hours, including evenings, weekends, and holidays as necessary.

What we offer:

• Competitive compensation package. $23.00/hr and 40hr/week
• Opportunities for career growth and development within the company.
• Comprehensive health and wellness benefits, which include extended medical care, ski pass and bike pass.

Application Process:

Interested candidates should submit a resume and cover letter highlighting their qualifications and interest in the position to: info@whistlersuperior.com. We appreciate all applications but will only contact individuals selected for an interview.

Equal Opportunity Employer:

Whistler Superior Properties is committed to creating a diverse and inclusive workplace. We welcome applications from qualified individuals regardless of race, religion, gender, sexual orientation, disability, or age.