Our mission to our staff is to provide a comfortable and friendly workplace that rewards effort, encourages team work and provides a means for continued improvement.

Guest Services Agent

About Us: At Whistler Superior Properties, we are dedicated to creating memorable experiences for our guests. Our commitment to exceptional service and attention to detail sets us apart, and we’re looking for a passionate Guest Services Agent to join our team.

Job Description: As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your friendly demeanor, excellent communication skills, and ability to anticipate guest needs will be crucial in ensuring a positive stay. In addition, candidates with maintenance skills and a valid driver’s license will be given preference.

Key Responsibilities:

• Greet and assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns with professionalism and courtesy.
• Provide information about hotel amenities, local attractions, and services.
• Ensure a smooth and efficient arrival and departure process.
• Maintain a neat and organized front desk area.
• Process reservations and payments accurately.
• Collaborate with other hotel departments to fulfill guest requests.
• Handle phone calls and emails in a prompt and courteous manner.
• Uphold our high standards of guest satisfaction and service excellence.
• Assist with basic maintenance tasks as needed.

Qualifications:

• High school diploma or equivalent.
• Previous experience in hospitality or guest services is a plus but not required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in basic computer applications.
• A friendly and welcoming demeanor.
• Flexibility to work various shifts, including evenings and weekends.
• Maintenance skills and experience.
• Valid driver’s license.

What We Offer:

• Competitive salary.
• Opportunities for growth and development.
• A supportive and friendly work environment.
• Comprehensive training.
• Health and wellness benefits including Extended Medical and Ski Pass

If you’re a motivated individual who enjoys making guests feel special, possesses maintenance skills, and holds a valid driver’s license, we’d love to hear from you! Join us in providing exceptional hospitality experiences. To apply, please send your resume and a brief cover letter to info@whistlersuperior.com.

Whistler Superior Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in creating memorable moments for our guests every day!