WHISTLER SUPERIOR PROPERTIES FREQUENTLY ASKED QUESTIONS

What are the cancellation and payment policies for Whistler Superior reservations?

Detailed cancellation and payment policies for summer and winter can be found on our Accommodation Booking Policies Page.

Where do I pick up the keys?

All guests staying at a Whistler Superior Property are required to check-in at our office located at Stoney Creek Northstar, 4355 Northlands Blvd. A map and driving directions can be found on our Getting to Whistler Page.

What happens if I check in and the office is closed?

If you arrive and the office is closed there will be a sign on the door with your name and a phone number for our 24 hour security check-in service. They will arrive within a few minutes to check you in on our behalf and direct you to your rental property.

What will I need when I check-in?

Please visit our Accommodation Booking Policies Page for detailed information on check-in policies.

What are the Whistler Superior Properties office hours?

Our office is open 365 days a year to serve our guests. Daily office hours vary depending on the number of arrivals and in-house guests. The minimum hours are 9am – 5pm year-round.

Is daily housekeeping included?

As per the COVID-19 Guidance for the Hotel Sector prepared by the Ministry of Health and the BC Centre for Disease Control (BCCDC), we are not allowed to conduct Mid-Stay Cleans or enter the units while guests are occupying them. Your property will be well stocked upon arrival. Due to the COVID-19 pandemic, we are not currently offering mid-stay cleans for reservations 8 nights or more but we can do a no-contact & pre-arranged drop-off of clean linens and towels if the guest needs it.

Is parking included?

Whistler Superior Properties does not charge guests for parking. Some properties do however have a pay underground parking lot and therefore parking is included in most but not all rental properties.

Will there be Internet, Cable Television and a Phone in my rental property?

Yes, All Whistler Superior rental properties offer free wireless internet, cable television and a direct phone line.

Are you pet friendly?

Whistler Superior Properties has a no pets policy for all of its units.

Will there be a ____________ in my rental property?

All properties are privately owned so inventory does vary unit to unit. If you have a specific question please contact our knowledgeable staff.

What events are happening in Whistler during my stay?

Please visit our Calendar of Events Page for a listing of upcoming events in the Whistler area.

What kind of weather can I expect to encounter while in Whistler?

Please visit our Whistler Weather page for an up to date Whistler weather forecast and detailed weather information including a list of recommended clothing to bring with you.

Is there a crib or cot available?

If you require a crib or cot, they can be rented directly through Babys on the Go Whistler for a nightly fee.

Where are each of your rental properties located?

All the accommodations we manage at Whistler Superior Properties are located within the Whistler Resort area. You can view the specific locations of all our Whistler accommodation complexes from our Whistler Maps page.